Client Reviews

Wow! Bryan and his tech crew were amazing from the start. Bryan came out for the quote, was very knowledgeable, and worked to be competitive. They repair A/C units in my elderly parents' house. The work crew apparently worked extremely hard and were very professional and courteous with my parents. Both Bryan and the company followed up afterwards to make sure everything went smoothly. Now that's class.

Service Tech was thorough and personable.

Jeremiah was extremely knowledgeable about my A/C system. He answered all my questions and explained issues with the failed fan. I will use them again.

We hadn't had our AC unit serviced in a few years, so I was nervous about it's condition. R-10 came out to perform a routine service on it and did not try to upsell us on anything. They were very professional and accommodating when scheduling the appointment and pleasant to work with!

A professional and timely response to my service request.

R10 is the best. Very professional and work very clean and a great group of guys! They replaced a new air conditioner very pleased with the A/C, the service and anything that I asked of them was done in a very timely response! You'll be very satisfied with this company.

Javier our technician, and he explained everything very well and in detail why our AC is not working. The explanation is very good that even for non-technical person, it is very clear. The diagnosis is also very quick. We are very happy that we are getting our AC working again. Overall the company is also very responsive and provide service very quick.

Just got a quote from Javier who spent over an hour with us going over our options for a furnace replacement. He was super thorough and answered all our questions, was very knowledgeable and friendly. We had the system diagnosed during two previous visits, from Paul and Perry. Also very pleasant to work with, professional and helpful.

I would like to acknowledge the great customer service that I received from R10 helping us getting our AC repaired. Everyone from the office to the techs were very great to work with for their compassion and willingness to go above and beyond. Their customer service was exceptional and one of the best I have ever received. I want to express my gratitude to Aurora and Brittany for the excellent communication and keeping constantly updated with Calls, Text, and VM. The Techs Jelani and Jeremiah who worked extremely hard to help get my AC back up after two weeks for being without one. Jelani who was the tech assigned exemplified outstanding customer service with a great attitude and even came to check after hours. Jeremiah took the time to explain how they were able to figure out a way to help get the part and when it was delayed. They even provided window units for free to try and help keep us comfortable. R10 is a "Perfect 10" in every aspect: "10" for Aurora and Brittany for their Servants Heart "10" for Professionalism "10" for Customer Service "10" for Communication "10" for Service Provided by their Techs "10" for Response Time "10" for Value Please give R10 a try for your next AC service call as they will go above and beyond to earn your business and will always keep your best interest at heart.

Great service! A/C had stopped working. Technicians, Bryan and Javier, showed up on time, explained what they were going to do to diagnose the problem, which they quickly did. They quickly fixed the problem, explaining the steps along the way and asking if I had any questions. Great service, personally and professionally! Highly recommend.

Javier was so helpful in checking that our heating and AC systems were functioning properly after our smoke detectors had gone off. He answered all of our questions thoroughly and gave some great recommendations for inspections and maintenance.

My commercial AC unit stopped working. I was able to get an appointment within a day. Morgan came in and was able to troubleshoot the problem and temporarily fix it. Then he came back with parts and permanently fix the issue. The whole process was well documented - with photos, etc. Every step was explained and all questions were answered.

First visit. On time, very knowledgeable, nice person. Company has great automated communications. Very Happy. Waiting on bid for system upgrade.

Very considerate service man, and he found and fixed the problem, fix and replace air ducts. checked the tune ups for new air conditioning units, replaced the capacitor and gone in an hour. very cool.

Our entire old HVAC installation was replaced last year with an upscale Lennox system. Today was a scheduled annual maintenance tune-up. Morgan and Bryan spent an hour checking, measuring, verifying connections and performance. A quality and detailed job and a clean bill of health. All covered by the low-cost White level contract.